Privacy Policy
Privacy Policy
Last Updated: 2 September 2025
Introduction
Your privacy is very important to us. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to ensure it remains secure. By using our website and services, you agree to the practices described here.
Information We Collect
When you use our website or contact us for support, we may collect the following information:
Basic contact information such as your name, email address, and phone number.
Information about your printer, computer, or network needed for troubleshooting.
Details you provide when submitting forms, sending messages, or using live chat.
Technical information such as your IP address, browser type, and operating system, which helps us improve our website.
How We Use Your Information
The information we collect is used for the following purposes:
To provide printer support and resolve your issues efficiently.
To respond to your questions, requests, or complaints.
To improve our services and website functionality.
To maintain internal records for support purposes.
To send you updates or information relevant to the services you requested.
Information Sharing & Disclosure
We respect your privacy and handle your data responsibly.
We do not sell, rent, or trade your personal information.
Information may be shared only with trusted service partners who help us deliver technical support.
We may disclose your information if required by law or to protect our rights, safety, or property.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or misuse. While no method of transmission over the internet is completely secure, we make every effort to safeguard your data.
Cookies & Tracking Technologies
Our website may use cookies to improve your browsing experience and analyze site performance. Cookies do not contain personal details and can be disabled at any time through your browser settings.
Your Rights & Choices
You have the right to:
Request a copy of the personal information we hold about you.
Ask us to correct or update your information.
Request that your data be deleted from our systems.
Refuse cookies if you prefer not to be tracked.
Independent Service Disclaimer
We are an independent third-party support provider. We are not affiliated with or endorsed by any printer manufacturer. All brand names and trademarks belong to their respective owners and are used only for reference.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page with a new “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us through the details provided on our [Contact Page].